Indignity of the day

We're a little short staffed this week, so I'm watching out for some other teams that are outside my normal area of influence. Most people have been surprisingly good, but there are a few high maintenance types, so I've been somewhat busy resolving issues and keeping an eye on everyone.

I check my voicemail mid-afternoon and there's a message for an employee. This is a somewhat rare occurrence in the age of cell phones, but happens every once in awhile. I pass on to the agent that her daughter called and needed a call back on her next break, since there wasn't any indication of an emergency.

About fifteen minutes later, the phone rings. I answer, "This is The Supervisor."

"Yes, may I please speak to Agent X?" a female pre-teen voice asks. "This is her daughter."

"Yes, I passed on the information to her when I got your voice mail. She'll call you back when she's free."

After a long pause, she asks, "Are you busy?", in a tone I usually only get from customers.

I'm a bit surprised and respond mildly, "Kind of, what is it?"

"I really need to talk to her now. Please go get her and let me talk to her right now."

"Er, is this an emergency?"

"Yes. She was supposed to buy me four tickets to Name-Of-Local-Amusement-Park today and I wanted to make sure that she did. My mom is really flaky and forgets things. It's important."

"[pause] That is not an emergency and I am not taking an employee away from their work for that. She will give you a call when she is on break."

"Oh... okay," she replies, somewhat snottily but not quite snotty enough to make a scene, and she hangs up.

Hmph. Usually I only take attitude from employees, but now from children?