Money talks
Well, I've been sending out some resumes this week. I'm filled with some trepidation about the whole process, because the best prospect is with a company that one of the other supervisors I worked with was laid off from. As much as I would love a 30% pay raise, it won't be worth it if I'm laid off in a year.
Here's the thing about call centers: most of them absolutely suck, and job security is a major issue at most centers. Fortunately, mine isn't, at least for the foreseeable future. Sure, if we lost our client, they would probably close the location and lay off everyone, but we're on a long term contract with a long term client. So, I do have security on the short term. A lot of call centers don't have that luxury, and it's hard to bring up in an interview, "So, how likely are you to boot me out into the street in the next 3 years?"
This is the major reason why I've been looking around for so long -- upwards of six months -- without landing a position; I'm picky. As much as my salary is terrible and my job drives me crazy, I've dug myself into a nice little rut and, truth be told, they need me enough not to fire me. I'm able to surf the internet and get time off work when I need to, and I really do like my boss.
Yet, I'm looking, and the reason is primarily because I'm paid much, much less than the other supervisors are. I found this out earlier this year, and it's killing me to know that the supervisor who sneaks out for a dozen extended smoke breaks and the supervisor who just plain leaves hours upon hours early make five to ten thousand dollars more than I do in a year. I've confronted my boss about this, and she told me that she's working on an increase. That was too months ago. From the look that she gave me, I know that I may just not get one, despite performing well according to her standards. Not even one for cost of living. I haven't gotten one since I became a supervisor, and I took a pay cut to be a supervisor because of the loss of overtime.
I guess this is a shout out to all of the management out there. You can have a great leader who your employees love and you can offer me lots of verbal praise, but you know the old saying: money talks, and bullshit walks. Promote someone and pay them less than most of your customer service representatives are making, and they're going to learn lots of valuable skills for a little while, then walk off to another company.
At least, I sure hope I will, and soon.
posted by The Supervisor @ 5:54 AM
3 comments
3 Comments:
We just lost 2 people because they were underpaid and over qualified. They both gained valuable skills and then took them to a company were they were appreciated.
Hang in there you'll find something better but just don't get too comfortable.
Rage On,
Sinned Often
Sounds like you have every right to look for greener pastures!
When you give your manager your notice and they make a counter-offer, don't take it, unless you absolutely love the place (which it doesn;t sound like you do). Once management knows an employee wants to leave, they slip on the "devoted worker" list!
EXACTLY the same conditions in which I left my Call Center job. I went on to find a job that paid me just a hair under double the annual salary, had better benefits, and much more opportunity for advancement. I'd recommend you pursue something else and don't get "tied down" to this job based on loyalty to the boss, etc, as my colleagues at the call center did. If anything, given the outrageous attrition rates at places like that, leave on GREAT terms, don't burn any bridges, and if your new gig goes south, you'll have a much better chance at getting your old job back, or at least another with the old company.
- DRFSR
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