Monday, July 11, 2005

How to invest in your people

The powers that be have decided that Priority One in getting us out of our slump (high attrition, terrible quality, makin's no money) is to Put People First. This included such earthshattering edicts as "Treat your employees like real people!" and "Make sure to talk to your people like people."

Step one in achieving this plan? Well, we might have a big morale-boosting event; we might try to poll the employees for what we can improve; or perhaps we could do manager/CSR meetings to find out what would help.

Any of those would make sense. But, what's this? A memo from the new management?

Ah. Apparently we are to strictly enforce a bunch of little rules about personal conduct on site, because this way we will tightly enforce professionalism. Mind you, when these rules didn't exist, we didn't have perfect professionalism, but for reasons utterly related to these stupid rules. In addition, there are petty new rules specifically for supervisors. Yes, our tiny little pool of overtaxed supervisors, still trying to hang on despite several losses of staff and persistent openings that never seemed to get filled, get to follow specific rules intended to make us appear "separate and distinguishable" from the staff. Heaven forfend we look like the rabble.

Yeah. Put people first -- after all, the management are people -- and we should spend our time not coaching or developing people, but enforcing their little pet peeves.

I can see that we're really turning this company around.

11 Comments:

At Tue Jul 12, 01:39:00 PM 2005, Anonymous Master Foley said...

ah corporate America

 
At Tue Jul 12, 03:25:00 PM 2005, Blogger CallGirl said...

Giving them food has to be on the list of morale-boosters, right? A few well placed donuts here and there fixes everything...LOL

 
At Tue Jul 12, 05:46:00 PM 2005, Blogger Miss Manager said...

I too have been asked to do meaningless and degrading things, all for the sake of morale. The worst was when I was expected to wear a grass skirt and coconut top (presumably over clothes) and dance a hula along with all the other sups. Luckily, I got involved in a lengthy and complicated sup call just before we were expected to "perform" (gee, how did that happen?). Or maybe the worst was when we were forced to dress like cheerleaders and lead the agents in a rousing cheer. Then there was the dunking booth...and the pie throwing contest...and the list goes on. Why do the powers-that-be think that humiliating supervisors will do anything to raise morale? At best it's just a distraction.

 
At Tue Jul 12, 05:58:00 PM 2005, Anonymous Eva said...

I swear the person in charge of policy at our company consults his dog before he hits send on those emails.

 
At Wed Jul 13, 07:52:00 PM 2005, Anonymous daisy said...

don't eat the cake...you would think they'd realize we catch on that when there's food, there's trouble...

 
At Thu Jul 14, 05:42:00 PM 2005, Blogger 6inptc said...

Dude, you really need to get out of that place! Cut your ties, move on, find greener pastures, say your Good-byes, whatever, just please get out of there!

They are eating you alive!

 
At Thu Jul 14, 05:44:00 PM 2005, Blogger thebossman said...

Sounds like the new management is stepping it up a notch, huh? They sound pretty desperate, or they are even bigger idiots than the previous round of wanna-be leaders...

 
At Tue Jul 26, 08:02:00 PM 2005, Blogger Rev. Dubya said...

I think I know what company you work for. :)

 
At Thu Feb 02, 02:36:00 PM 2006, Blogger Loopy Supey said...

Did you ever work in the same company as I did? Damn it sounds like a familiar tale. Where do they get these no brain leaders from; these masters of brain storms that think giving someone a pen or key chain will motivate them to the top! Some where along the line the most valuable piece of equipment got forgotten; the agent. It's obvious to me, that unlike myself, these dinks have never been an agent before. kind of like a pluber knowing how a carpenter feels when he hits his thumb with a hammer. HOW THE HELL WOULD THEY KNOW! plumbers know how to feel after they get burned soldering a pipe or getting wet when that pipe breaks. I know my ops manager was a manager at a rug shop before he walked in our doors. any wonder we all feel like a floor mat. its his specialty. WHO ARE THESE PEOPLE!

cheers folks, "I feel your frustration" lol

 
At Thu Dec 16, 08:12:00 PM 2010, Blogger Danielle said...

I agree to what you have said that you must first put people before the management thing. Because you can't go to the process of managing without anyone to manage for. I hope that this article could be read from other supervisors out there. Keep it up!

Danielle

Order taking service

 
At Wed Jul 27, 03:05:00 AM 2011, Anonymous call centers service said...

You are correct. Well, to invest you need a lot of hard work. Patience is a virtue. You need to work hard not only for you but also for the other people. Thanks for sharing this article. Very great idea.

 

Post a Comment

<< Home